Buzz Machine
Jeff Jarvis blogs about media and news at Buzzmachine.com. He is associate professor and director of the interactive journalism program the City University of New York’s new Graduate School of Journalism.
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Operational transparency
Posted on February 26, 2010
I am in Tampa waiting to fly back home to New Jersey and, thanks to the snowicane but rather than sitting in the usual information vacuum to which airlines subject us, I am watching as Continental shows us the status of the flights that were supposed to bring our jet in from LA to Cleveland to Newark to Tampa. I saw the flight to Cleveland canceled, then the one to Newark canceled, and I figured we were doomed when I saw the aircraft number for m...
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